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FAQ

How Do I Get Free Shipping?

Here’s a #lifehack:

Order $99 or more worth of health products, and you’ll get FREE Shipping (for U.S.A customers – $199 minimum for international), so order some for your friends and family!

What Payments Do You Accept?

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Are Import Fees and Taxes Included in Shipping and Handling?

No, they are not. Shipping and handling covers the delivery, packaging and postage of your product. When shipping internationally, the receiving country may add their own import fees or taxes. At this point, we aren’t able to predict how much each country will charge for your order to cross its borders.

The fees vary quite a bit. But if you run into any problems, feel free to contact us at [email protected] because we don’t want to let logistics stop you from benefiting from our products!

When Will My Order Ship?

Your items will be shipped 3-5 business days once your order is placed. Sometimes even faster.

Please note: Due to Covid-19, there may be some shipping providers will experience some delays. 

You will be sent a confirmation with a tracking number once your order is sent 🙂

Are There Any International Taxes?

Taxes… Unfortunately, none of us can get away from paying taxes…

International taxes might be applied depending on your country’s taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • The customs value is made up of:
  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.

We hope this helps! 🙂

What Is Your Refund Policy?

If you’d like to start the return process or learn more about the process, you can do so quickly and easily here 🙂 

Is Your Product Safe For Kids To Take?

Our goal is to create products that will benefit every human on earth. That being said, as with any nutritional supplement, we do recommend talking to your family’s healthcare provider or nutritionist. They should be most familiar with you or your child’s general health, history & any medication or supplement interactions, as well as possibly make usage/serving size recommendations.

Can I Take Earthy Greens Products While Pregnant?

Many women and new mothers can benefit from our products throughout pregnancy and breastfeeding. However, we still recommend you check with your doctor. We always suggest checking with your medical practitioner before adding a new supplement to your diet while pregnant or nursing.

Where Can I Track My Order?

The moment we ship out your orders, you will automatically receive a tracking number in your email inbox so you’ll be able to know exactly where your package is and when it’s going to arrive at your door step. 

If you haven’t received a tracking number, please check your spam folder first. If it has been over 3 business days and you still haven’t received a tracking number, please kindly email us at [email protected]

Is It Possible To Change My Order After It’s Been Placed?

If your order has been placed and it has NOT been shipped, reach out to us as soon as possible so we can change your order to what you want.

If your order has been shipped, we can still change your order, just contact us and we’ll be happy to get your exchange started.

How Can I Cancel My Order?

If you’d like to cancel your order, please reach out to us at [email protected] and we’ll get that sorted out for you!

If An Order Is Shipped Separately, Will There Be A Double Charge?

If you order your products together, there will NOT be a double charge for shipping (Woohoo!)

If you order your products separately, shipping will be charged separately because they are different orders.

Easy solution to that: order your products together so you only pay shipping once! #lifehacks

Also another #lifehack, if your order is over $99, you’ll qualify for FREE Shipping (for U.S.A. $199 for International). How cool is that?!

Have any other questions?

Please feel free to contact us at [email protected] 🙂